Privacy Policy | Onest Designo – Interior Design Pune

Policy

PRIVACY POLICY

1. Introduction Welcome to Onest Designo, a brand of Onest Space, specializing in interior design and turnkey interior execution services in Pune and surrounding regions.Your privacy is important to us. This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you visit our website, contact us, request a quotation, or use our services.By accessing our website or using our services, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following information:

Personal Information

Full Name
Mobile Number
Email Address
Residential Address
Project Location
Company Name (if applicable)
GST Details (where applicable)

Project Information

Property Type
Floor Plans
Site Measurements
Design Preferences
Budget
Material Preferences
Project Timeline

Payment Information

Payment Amount
Payment Reference Number
Transaction Details

Note: We do not store your debit/credit card details.

3. How We Use Your Information

Your information may be used for:

Preparing quotations
Designing your interiors
Scheduling site visits
Project execution
Customer support
Processing payments
Warranty services
Service reminders
Marketing communications
Improving our website and services
Legal compliance

4. Sharing of Information

Onest Designo respects your privacy and does not sell, rent, trade, or commercially disclose your personal information to third parties for marketing purposes.

We may share your information only when it is necessary for the execution of your project or where required by applicable law.

We share only the information necessary for the intended purpose and require such parties to maintain appropriate security measures and confidentiality of the information provided.

We may also disclose information if we believe such disclosure is necessary to protect the rights, property, or safety of Onest Designo, our customers, our employees, or the public, or to prevent fraud, illegal activities, or security threats.

5. Project Photographs

Unless specifically requested otherwise in writing, Onest Designo reserves the right to photograph completed projects for:

Portfolio
Website
Social Media
Marketing Materials
Case Studies

We will never disclose sensitive personal information while showcasing your project.

6. Data Security

We take reasonable technical and organisational measures to protect your information against:

Unauthorized access
Loss
Misuse
Disclosure
Alteration
Destruction

Although we strive to safeguard your information, no method of internet transmission is completely secure.

7. Data Retention

Your information may be retained:

During the project period
Throughout the warranty period
For accounting and taxation purposes
As required by applicable law

After this period, data may be securely deleted.

8. Marketing Communications

With your permission, we may send:

Promotional offers
New service launches
Design inspiration
Event invitations

You may unsubscribe at any time.

9. Your Rights

You may request:

Access to your information
Correction of inaccurate information
Deletion where legally permissible
Withdrawal of marketing consent

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Policy Updates

We may revise this Privacy Policy from time to time without prior notice. The latest version will always be available on our website.

Privacy Policy

TERMS OF USE

SERVICE TERMS

TERMS OF USE

1. Acceptance

By accessing or using this website, you agree to these Terms of Use.

If you do not agree, please discontinue use immediately.

2. About Us

Onest Designo provides:

Interior Design
Modular Kitchens
Wardrobes
Furniture Design
False Ceiling
Electrical & Plumbing
Painting Coordination
Turnkey Interior Solutions

3. Eligibility

You must be at least 18 years old to use our services.

4. Website Content
All content including:
• Images
• Graphics
• Logos
• Videos
• Designs
• Drawings
• Text
• Layouts
is owned by Onest Designo unless otherwise stated.
No material may be copied, reproduced, distributed or commercially used without prior written permission.

5. Quotations

All quotations issued by Onest Designo are:

Project-specific
Subject to site verification
Based on the approved scope of work and specifications
Valid for the period mentioned in the quotation

If no validity period is specified, the quotation shall remain valid for 21 calendar days from the date of issue.

Prices are subject to revision after the validity period due to changes in material costs, labour charges, taxes, or market conditions.

6. Design Ownership

All drawings, concepts, renders, BOQs, layouts, and 3D designs prepared by Onest Designo remain our intellectual property until full payment has been received.

Unauthorized use, copying, or execution of our designs without written consent is prohibited.

7. Website Accuracy

While we strive to provide accurate information, we do not guarantee that all information on the website is complete, current, or error-free.

Specifications, pricing, and availability may change without notice.

8. User Responsibilities

You agree:

Not to misuse the website.
Not to upload harmful content.
Not to interfere with website functionality.
Not to violate applicable laws.

9. Third-Party Products

Certain products may be supplied by third-party manufacturers.

Manufacturer warranties shall apply wherever applicable.

10. Limitation of Liability

To the maximum extent permitted by law, Onest Designo shall not be liable for:

Indirect losses
Business interruption
Loss of profits
Delays caused by third parties
Force majeure events

11. Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in Pune, Maharashtra.

12. Changes

We reserve the right to modify these Terms at any time.

Continued use of the website constitutes acceptance of revised Terms.

SERVICE TERMS

1. Scope of Services

Onest Designo provides customised interior solutions including but not limited to:

Interior Design Consultation
Space Planning
2D Layouts
3D Visualization
Material Selection
Modular Furniture
Kitchen Design
Wardrobes
TV Units
Crockery Units
Study Units
False Ceiling
Lighting Coordination
Electrical Coordination
Plumbing Coordination
Painting Coordination
Turnkey Execution

The scope of work will be as detailed in the final quotation, drawings, and agreement signed by the customer.

2. Consultation & Site Visit

An initial consultation may include:

Requirement discussion
Budget estimation
Site assessment
Preliminary design suggestions

Additional consultations or repeated site visits beyond the agreed scope may attract additional charges.

3. Design Process

The design process generally includes:

Requirement Gathering
Site Measurement
Concept Planning
2D Layout Preparation
Material Discussion
3D Design Presentation
Design Revisions (as agreed)
Final Design Approval
Working Drawings
Production Release

Any major change after design approval may result in revised costs and project timelines.

4. Material Selection

All finishes, colours, laminates, hardware, handles, accessories, and decorative elements are subject to availability.

If a selected product is discontinued or unavailable, Onest Designo may recommend an equivalent alternative after customer approval.

Natural materials such as veneer, stone, marble, granite, and wood may exhibit variations in grain, colour, texture, and pattern. Such variations are natural characteristics and shall not be treated as defects.

5. Customer Responsibilities

The customer shall:

Provide accurate site information.
Ensure timely site access.
Complete all required civil work unless included in the agreement.
Provide uninterrupted electricity and water supply during execution.
Obtain society permissions wherever applicable.
Approve drawings, materials, and finishes within the agreed timelines.
Make milestone payments on time.

Any delay in approvals or payments may affect project schedules.

6. Site Conditions

Project timelines may be impacted by conditions beyond our control, including but not limited to:

Incomplete civil work
Structural modifications
Water seepage
Damp walls
Builder delays
Restricted working hours
Society regulations
Unavailability of lifts or loading areas

Additional work arising from unforeseen site conditions shall be charged separately after customer approval.

7. Project Timelines

Estimated project timelines will be communicated based on the scope of work.

These timelines are indicative and may vary due to:

Material procurement delays
Customer-requested changes
Delayed approvals
Force majeure events
Government restrictions
Labour shortages

Onest Designo will make reasonable efforts to complete the project within the estimated timeframe but does not guarantee completion by a fixed date unless expressly agreed in writing.

8. Variations & Additional Work

Any request by the customer to:

Add new furniture
Change materials
Modify approved designs
Alter dimensions
Introduce additional work

shall be treated as a variation.

Variations may result in additional charges and revised completion schedules. Work on such variations will commence only after written approval and payment as applicable.

9. Inspection & Handover

Upon substantial completion, the customer shall inspect the project with an Onest Designo representative.

Any minor touch-ups or snag items identified during inspection will be documented and rectified within a reasonable period.

The project shall be deemed handed over upon completion of the agreed scope of work and settlement of all outstanding payments.

10. After-Sales Support

Onest Designo is committed to providing after-sales support for eligible projects in accordance with the applicable Warranty Policy.

Service requests must be submitted through our official communication channels. Response and resolution timelines may vary depending on the nature of the issue.

PAYMENT POLICY

1. Introduction

This Payment Policy governs all payments made to Onest Designo for interior design, turnkey execution, modular furniture, renovation, and related services.

By accepting a quotation, making a booking, or commencing a project with Onest Designo, the customer agrees to comply with this Payment Policy.

2. Payment Schedule

Unless otherwise agreed in writing, payments shall be made according to the following milestone schedule:

Project Stage

Payment

Booking Confirmation

10% of Project Value or ₹25,000 (whichever is higher)

Design Approval & Production Release

15%

Electrical & Plumbing Rough-ins

10%

Carpentry Structure Completion

20%

Laminate/Acrylic/Veneer Installation

15%

Electrical Final Fixing

10%

Painting & Finishing Stage

10%

Before Final Handover

5%

Balance Payment (Within 7 Days of Handover)

5%

The above schedule may vary depending on project size, scope, or mutually agreed commercial terms.

3. Booking Amount

The booking amount confirms the customer's intent to proceed with the project.

The booking amount allows Onest Designo to:

Allocate design resources
Reserve production capacity
Schedule site visits
Begin design work

The booking amount forms part of the total project cost and is not an additional fee.

4. Taxes

All quotations are exclusive of GST unless specifically mentioned.

Applicable GST shall be charged as per prevailing Government regulations.

5. Accepted Payment Methods

Payments may be made through:

Bank Transfer (NEFT / RTGS / IMPS)
UPI
Online Payment Gateway
Cheque (subject to realization)
Demand Draft

Cash payments may be accepted only in accordance with applicable tax laws.

6. Payment Confirmation

A payment shall be deemed received only after:

Successful bank realization
Confirmation from the payment gateway
Clearance of cheque

Work may not commence until payment confirmation is received.

PAYMENT POLICY

Payment Policy

CANCELLATION POLICY

1. Introduction

This Cancellation Policy outlines the rights and obligations of customers and Onest Designo regarding cancellation of projects, design services, and related orders.

2. Cancellation Before Design Work Begins

A customer may request cancellation before design work commences.

Any refund shall be subject to deduction of:

Consultation charges
Site visit charges
Administrative expenses
Applicable taxes

3. Cancellation After Design Work Has Started

Once design work has commenced:

Design fees become non-refundable.
Work already completed shall be chargeable.
Drawings, concepts, layouts, and designs remain the intellectual property of Onest Designo unless otherwise agreed.

4. Cancellation After Material Procurement

Once materials have been ordered, manufactured, or customised for the project:

Cancellation may not be possible.
Non-returnable items shall be charged in full.
Any recoverable balance, if applicable, shall be refunded after deducting actual costs incurred.

5. Cancellation During Execution

If the customer cancels the project after execution has commenced:

The customer shall remain liable for:

Work completed
Labour costs
Materials ordered
Transportation
Manufacturing costs
Installation expenses
Administrative costs
Taxes

The refundable amount, if any, shall be determined after adjusting all such costs.

6. Customised Products

As every modular kitchen, wardrobe, TV unit, storage unit, and furniture item is manufactured specifically for the customer's property:

Custom-made products cannot be cancelled, returned, exchanged, or refunded once production has commenced.

7. Delay by Customer

If the customer delays the project for more than 30 consecutive days due to reasons attributable to the customer (including non-payment, lack of approvals, or site unavailability):

Onest Designo may:

Reschedule the project
Revise timelines
Apply storage charges for completed materials
Revise pricing based on prevailing rates
Treat the project as temporarily suspended

8. Company-Initiated Cancellation

Onest Designo reserves the right to cancel or terminate a project if:

Payments remain unpaid beyond agreed timelines.
Customer repeatedly denies site access.
Unsafe site conditions exist.
Customer engages in abusive, threatening, or unlawful conduct.
False information has been provided.
Regulatory or legal restrictions prevent execution.

In such cases, charges for work completed and costs incurred shall remain payable.

9. Refund After Cancellation

Where a refund is applicable:

It shall be processed only after financial reconciliation.
Deductions shall include actual work completed, procurement costs, taxes, transaction charges, and administrative expenses.
Refunds, if approved, shall normally be processed within 30 business days through the original payment method or by bank transfer.

10. Project Suspension

Project suspension requested by the customer does not constitute cancellation.

If a project remains suspended for an extended period:

Material storage charges may apply.
Prices may be revised for pending work.
Fresh timelines shall be issued before recommencement.

11. Force Majeure

Neither party shall be liable for cancellation or delays arising due to events beyond reasonable control, including but not limited to:

Natural disasters
Floods
Earthquakes
Fire
Pandemic
Government restrictions
War
Civil unrest
Labour strikes
Transport disruptions
Power failures

12. Refund Eligibility

Refunds shall not be applicable for:

Completed design work
Approved 3D designs
Custom-manufactured furniture
Special-order materials
Materials already delivered to the site
Installed products
Labour already executed
Site-specific fabrication

13. Customer Responsibilities

Customers are encouraged to review all quotations, drawings, specifications, and payment schedules carefully before confirming the project.

By making the booking payment, the customer acknowledges that they have understood and accepted this Cancellation Policy.

14. Policy Amendments

Onest Designo reserves the right to modify or update this Cancellation Policy at any time. The revised version shall become effective upon publication on the official website.

RETURN, EXCHANGE & REFUND POLICY

ONEST DESIGNO

RETURN, EXCHANGE & REFUND POLICY

1. Introduction

Onest Designo specializes in customized interior design, modular furniture manufacturing, and turnkey execution services. Since almost every product is manufactured specifically for each customer's property, standard retail return policies do not apply.

This policy explains the conditions under which products or services may qualify for replacement, repair, or refund.

2. Customized Products

All products manufactured according to customer-approved drawings, measurements, finishes, colours, layouts, or specifications are considered custom-made products.

These include, but are not limited to:

Modular Kitchens
Wardrobes
TV Units
Crockery Units
Study Tables
Shoe Cabinets
Storage Units
Vanity Units
Bed Back Panels
Custom Furniture
False Ceiling Components
Decorative Panels

Customized products cannot be returned or exchanged once production has commenced.

3. Products Eligible for Replacement

Replacement may be considered only if:

Wrong product has been supplied.
Wrong finish has been installed.
Wrong dimensions have been manufactured due to an error by Onest Designo.
Product is damaged during transportation.
Manufacturing defect is identified before installation.

Replacement shall be subject to inspection by our quality team.

4. Manufacturing Defects

If a genuine manufacturing defect is identified, Onest Designo shall, at its sole discretion:

Repair the affected component,
Replace the defective part,
Refinish the affected surface, or
Provide another appropriate solution.

The decision of the quality inspection team shall be final.

5. Products Not Eligible for Return

The following shall not qualify for return, exchange, or refund:

Custom-manufactured furniture
Laminates selected by the customer
Veneer variations
Acrylic finish variations
Stone or marble variations
Wooden grain variations
Installed products
Used products
Products damaged after handover
Products damaged due to customer negligence

6. Natural Material Variations

Customers acknowledge that natural materials may vary in:

Colour
Grain
Pattern
Texture
Shade
Surface appearance

Such variations are natural characteristics and shall not be treated as defects.

7. Inspection During Installation

Customers are requested to inspect products during installation.

Any concerns regarding visible defects should be reported immediately before completion of installation.

Failure to report visible defects before handover may affect eligibility for replacement.

8. Refund Policy

Refunds shall only be considered where:

Services cannot be delivered due to reasons solely attributable to Onest Designo.
Duplicate payment has been received.
Incorrect amount has been collected.
Cancellation qualifies under the Cancellation Policy.

Approved refunds shall normally be processed within 30 business days.

9. Refund Method

Refunds shall generally be processed through:

Original payment method
NEFT
RTGS
IMPS
Bank Transfer

Cash refunds shall not normally be issued.

10. Labour Charges

Labour charges for work already completed shall not be refundable.

11. Transportation Charges

Transportation, loading, unloading, and handling charges already incurred shall not be refundable.

12. Site Conditions

Refunds shall not be applicable where installation cannot proceed because of:

Incomplete civil work
Builder delays
Water seepage
Customer site not ready
Electrical work pending
Flooring not completed

13. Force Majeure

Refunds shall not arise solely due to delays caused by:

Natural disasters
Pandemic
Government restrictions
War
Labour shortages
Transportation disruptions

14. Contact for Claims

Claims relating to replacement or refund should be reported within 7 days of handover with:

Photographs
Description of issue

WARRANTY POLICY

1. Warranty Coverage

Onest Designo provides a 10-Year Limited Warranty on eligible furniture manufactured and installed by us, subject to the terms and conditions mentioned below.

This warranty demonstrates our commitment to quality workmanship and customer satisfaction.

2. Warranty Covers

Subject to inspection, the warranty covers manufacturing defects in:

Modular/Handcraft Kitchen Cabinets
Wardrobes
TV Units
Storage Units
Study Units
Crockery Units
Shoe Cabinets
Vanity Units
Modular Furniture Structures

3. Hardware Warranty

Hardware such as:

Hinges
Channels
Lift-up Mechanisms
Drawer Systems
Soft Close Accessories

shall carry the respective manufacturer's warranty wherever applicable.

4. What is Covered

The warranty generally covers:

Manufacturing/Handcraft defects
Structural defects
Delamination caused by manufacturing/handcraft defects
Cabinet joint failure due to manufacturing/handcraft defects
Defective edge banding caused during manufacturing/handcraft
Installation defects identified during warranty period

5. Warranty Does NOT Cover

The warranty excludes:

Normal wear and tear
Scratches
Glass breakage
Mirror damage
Decorative accessories
LED lights
Electrical appliances
Chimneys
Hobs
Sinks
Faucets
Stone tops
Quartz
Granite
Wallpaper
Paint
Polish
Loose décor items
Upholstery
Fabric
Cushions

6. Water Damage

Warranty shall not cover damage caused by:

Water leakage
Plumbing leakage
Seepage
Damp walls
Flooding
Continuous moisture exposure

7. Customer Misuse

Warranty shall become void if damage occurs due to:

Improper handling
Overloading cabinets
Improper cleaning chemicals
Structural modifications
Unauthorized drilling
Reinstallation by third parties
Negligence
Accidental damage

8. Site Conditions

Warranty shall not cover damages arising from:

Building settlement
Structural cracks
Builder defects
Civil work movement
Pest infestation
Termites originating from site conditions

9. Warranty Claim Process

To submit a warranty claim, customers should provide:

Customer Name
Project Address
Invoice Number
Project Completion Date
Photographs
Description of Issue

10. Inspection

Onest Designo may inspect the reported issue before approving any warranty service.

Inspection may include:

Site visit
Video inspection
Photographic review

11. Repair or Replacement

If the warranty claim is approved, Onest Designo may:

Repair the product
Replace the defective component
Replace hardware
Refinish the affected area

The decision regarding repair or replacement shall remain solely with Onest Designo.

12. Warranty Transfer

Warranty is applicable only to the original customer and original installation location unless otherwise approved in writing.

13. Warranty Commencement

Warranty begins from the official project handover date after receipt of full payment.

14. Servcice Response

Warranty inspection requests shall generally be acknowledged within 7 working days.

Resolution timelines shall depend upon:

Nature of defect
Availability of materials
Manufacturing lead time
Site accessibility

15. Limitation of Liability

The maximum liability of Onest Designo under this warranty shall be limited to repair or replacement of the affected component.

No compensation shall be payable for:

Indirect losses
Hotel expenses
Rental costs
Business interruption
Emotional distress
Consequential damages

QUALITY PROMISE

Making Better Living

At Onest Designo, quality is not just a commitment—it is the foundation of every project we deliver.

Our Quality Commitments

1. Professional Design

Every project begins with detailed planning, space optimization, and practical interior solutions tailored to your lifestyle and requirements.

2. Premium Materials

We strive to use high-quality materials specified in your quotation, including:

ISI-certified plywood (where included in the project scope)
Premium laminates, acrylics, veneers, and finishes
Reputed hardware brands such as Ebco, Hettich, Godrej, Hafele, or equivalent, subject to the agreed specification and availability

Any substitutions will only be made with your approval or where an equivalent product is required due to discontinued or unavailable items.

3. Skilled Workmanship

Our projects are executed by trained professionals following established installation practices and quality standards.

4. Multi-Stage Quality Checks

Each project undergoes quality checks during:

Site Measurement
Design Approval
Material Procurement
Manufacturing
Installation
Final Snag Inspection
Project Handover

5. Transparent Communication

We aim to keep our customers informed throughout the project regarding design approvals, milestone progress, variations, and timelines.

6. Responsible Execution

We endeavour to complete projects in accordance with the approved drawings and specifications while maintaining cleanliness, safety, and professional conduct at the project site.

7. After-Sales Support

Following project handover, eligible customers may access after-sales support and warranty services in accordance with the applicable Warranty Policy.

8. Customer Satisfaction

If any issue related to our workmanship is identified during the applicable warranty period, we will assess it in accordance with our policies and, where covered, provide an appropriate resolution through repair, replacement, or other suitable corrective measures.

CARE INSTRUCTIONS

ONEST DESIGNO

CARE INSTRUCTIONS

1. Introduction

Congratulations on choosing Onest Designo.

Your interiors are designed and manufactured to provide years of reliable performance. Proper care and regular maintenance will help preserve their appearance and functionality.

These care instructions should be followed throughout the life of your interiors.

2. General Care

Clean surfaces regularly using a soft microfiber cloth.
Immediately wipe away any water, oil, or food spills.
Avoid standing water on cabinets and countertops.
Do not use abrasive scrubbers or steel wool.
Avoid strong acids, solvents, bleach, thinner, acetone, or harsh chemicals.

3. BWP Plywood Cabinets

Although BWP plywood offers excellent moisture resistance, it is not waterproof.

Please avoid:

Continuous water exposure
Plumbing leakage
Water seepage
Flooding

Ensure sink plumbing is inspected periodically.

4. Laminate Surfaces

Clean using a damp cloth.
Use mild soap when required.
Dry immediately.
Avoid sharp objects.
Avoid placing extremely hot utensils directly on surfaces.

5. Acrylic Finishes

Acrylic surfaces provide a premium glossy finish.

To maintain them:

Use only microfiber cloths.
Avoid dry wiping dusty surfaces.
Never use abrasive cleaners.
Clean fingerprints with diluted glass cleaner.

6. Veneer Finishes

Natural veneer may change colour slightly over time due to sunlight.

Avoid:

Direct sunlight for prolonged periods
Excessive moisture
Harsh cleaners

7. Quartz, Granite & Stone

Although durable:

Use chopping boards.
Avoid dropping heavy objects.
Clean acidic spills immediately.
Use trivets for hot utensils.

8. Hardware

Soft-close hinges and drawer channels should be used gently.

Do not:

Slam doors
Hang on shutters
Overload drawers
Force movement if obstructed

Periodic tightening of screws is recommended as part of normal maintenance.

9. Glass Components

Clean using a soft cloth and standard glass cleaner.

Do not:

Strike edges
Lean heavy objects
Use abrasive materials

10. Electrical Accessories

Electrical accessories should only be serviced by qualified electricians.

Do not modify electrical wiring inside furniture without consulting Onest Designo.

11. Ventilation

Maintain adequate ventilation within cabinets and wardrobes to reduce moisture build-up.

12. Pest Control

Regular pest control is recommended.

Damage caused by termites, rodents, insects, or other pests is not covered under warranty.

13. Customer Responsibility

Routine cleaning and maintenance are the customer's responsibility.

Failure to follow these care instructions may affect warranty eligibility.

REFERRAL POLICY

1. Purpose

The Onest Designo Referral Program rewards existing customers, business associates, architects, channel partners, and well-wishers for referring new interior design projects.

2. Eligibility

Anyone may refer a customer, including:

Existing customers
Friends
Family members
Architects
Interior consultants
Real estate consultants
Corporate partners

Employees of Onest Designo may be excluded from referral rewards unless specifically approved by management.

3. Valid Referral

A referral will be considered valid only if:

The referred customer is a new customer.
The customer has not previously contacted Onest Designo.
The referral is submitted before any consultation or quotation.
The referred customer books a project with Onest Designo.

4. Referral Reward

Referral rewards, if offered, will be determined by Onest Designo from time to time and may vary based on:

Project value
Scope of work
Promotional campaigns

Reward details will be communicated separately at the time of the referral program.

5. Reward Eligibility

Referral rewards become payable only after:

The referred customer signs the agreement.
The applicable booking amount has been received.
The project has reached the payment milestone specified by Onest Designo.

6. Non-Eligible Referrals

Referral rewards shall not be payable where:

The customer was already in our database.
Duplicate referrals are received.
Self-referrals are made.
Fraudulent information is submitted.
The project is cancelled before the qualifying milestone.

7. Taxes

Any taxes applicable to referral rewards shall be deducted in accordance with Indian tax laws.

8. Company Rights

Onest Designo reserves the right to:

Modify the referral program.
Change reward amounts.
Reject fraudulent referrals.
Discontinue the program without prior notice.

The company's decision regarding referral eligibility shall be final.

GOVERNANCE POLICIES

CUSTOMER RESPONSIBILITIES

GOVERNANCE POLICIES

Project Approval

Work shall commence only after:

Final quotation approval
Design approval
Receipt of applicable advance payment
Confirmation of project schedule

Purchase Orders

Materials shall be procured based on:

Approved drawings
Approved specifications
Final customer selections

Changes after procurement may attract additional charges and revised timelines.

Site Readiness

The customer shall ensure that the project site is ready before installation.

This includes:

Flooring completed
Civil work completed
Painting (where not included)
Waterproofing completed
Electricity available
Water available

Society Permissions

The customer is responsible for obtaining:

Society permissions
Builder permissions
Lift permissions
Security permissions
Vehicle entry permissions

Any delay caused due to lack of permissions shall extend project timelines.

Working Hours

Execution shall be carried out according to:

Society rules
Local authority regulations
Labour laws

Restricted working hours may affect completion timelines.

Material Storage

Where customers request delayed installation after manufacturing, Onest Designo may charge reasonable storage fees for completed materials.

Waste Disposal

Construction debris generated by our scope of work will be cleared as reasonably practicable during execution. Final disposal shall be carried out in accordance with local regulations and project requirements.

Safety

Customers should avoid entering active work areas without supervision.

Onest Designo shall not be responsible for injuries arising from unauthorized access to active work zones.

CUSTOMER RESPONSIBILITIES

Customers agree to:

Provide accurate site information.
Make timely payments.
Approve drawings within agreed timelines.
Approve materials promptly.
Provide uninterrupted site access.
Arrange electricity and water.
Protect completed work after handover.
Follow maintenance guidelines.
Report defects promptly.

Failure to fulfil these responsibilities may result in delays, additional costs, or limitation of warranty coverage.

WEBSITE DISCLAIMER

The information available on the Onest Designo website is provided for general informational purposes only.

While we endeavour to keep all information accurate and up to date:

Product images may include optional accessories or décor items not included in the quotation.
3D renders are artistic representations and may vary slightly from the final installation due to manufacturing/handcraft tolerances, lighting conditions, natural material variations, and site constraints.
Colours displayed on digital devices may differ from actual materials.
Prices displayed are indicative unless specifically stated as final quotations.
Availability of materials is subject to supplier stock.

Nothing on this website constitutes a legally binding offer unless confirmed through a written quotation or agreement.

COOKIE POLICY

The Onest Designo website may use cookies to improve user experience.

Cookies may be used for:

Website functionality
Analytics
Performance monitoring
Visitor statistics
Marketing campaigns

Users may disable cookies through their browser settings; however, certain website features may not function as intended.

By continuing to use our website, you consent to the use of cookies in accordance with this policy.

GRIEVANCE REDRESSAL POLICY

We value customer satisfaction and strive to resolve concerns promptly and fairly.

Customers may contact us regarding:

Project delays
Quality concerns
Warranty claims
Billing queries
Service issues
Feedback or suggestions

Response Timeline

Acknowledgement: Within 3–4 working days
Initial Assessment: Within 7-14 working days
Resolution: Depending on the complexity of the issue and availability of materials or site access

We encourage customers to provide complete details, including photographs where applicable, to facilitate faster resolution.

CONTACT INFORMATION

Onest Designo

Website: www.onestspace.com

Email: info@onestspace.com

Phone: +91 9137196221

Address :Office 417, Suratwala Mark Plazzo, Hinjawadi, Pimpri- Chinchwad, Maharashtra

411057

Business Hours:
Monday to Saturday
10:00 AM – 6:30 PM

FINAL LEGAL NOTICE

These policies are intended to govern the relationship between Onest Designo and its customers in relation to the services offered by the company. By engaging our services, making a booking, or using our website, customers acknowledge that they have read, understood, and agreed to these policies.

Onest Designo reserves the right to amend these policies from time to time. The latest version published on our official website shall prevail.

COOKIE POLICY

GRIEVANCE REDRESSAL POLICY

CONTACT INFORMATION

WEBSITE DISCLAIMER

FINAL LEGAL NOTICE